Terms & Conditions

The Heart Collective Lessingstrasse 13, 8002 Zürich, Schweiz info@theheartcollective.ch

Date: November 2025

1. Scope of Application

These Terms and Conditions apply to all services, offerings, and use of facilities at The Heart Collective, Lessingstrasse 13, 8002 Zurich (hereinafter "we" or "The Heart Collective").

By booking or using our services or website, you accept these Terms and Conditions.

2. Services

2.1 Type of Services

The Heart Collective offers space for:

  • Shamanic healing work

  • Reiki and energy work

  • Ceremonies and rituals

  • Workshops and group offerings

  • Meditation and spiritual guidance

  • Space rental for healers and facilitators

2.2 Not a Substitute for Medical Treatment

IMPORTANT NOTICE: Our offerings serve spiritual development, relaxation, and personal growth. They are not a substitute for medical, psychotherapeutic, or psychiatric treatment.

For health concerns, please always consult a doctor or licensed therapist. We do not diagnose, treat, or cure diseases in the medical sense.

2.3 Personal Responsibility

Participation in our offerings is at your own responsibility. You are responsible for assessing whether the offered services are suitable for you.

3. Booking and Contract Formation

3.1 Booking Process

Bookings can be made via:

3.2 Contract Formation

The contract is formed when we confirm your booking. You will receive a booking confirmation by email.

3.3 Minimum Age

Participants must be at least 18 years old unless otherwise agreed. Minors require written consent from a legal guardian.

4. Prices and Payment

4.1 Prices

All stated prices are in Swiss Francs (CHF) and are final prices including legally applicable VAT (if applicable).

4.2 Payment Terms

Payment is made:

  • For individual sessions: On-site by cash, Twint, or bank transfer

  • For workshops/courses: By advance payment (invoice/bank transfer) or as agreed

  • For space rental: 50% deposit upon booking, remaining payment 7 days before event

4.3 Payment Default

In case of payment default, we reserve the right to charge default interest of 5% per annum.

5. Cancellation and Withdrawal

5.1 Cancellation by the Customer

Individual Sessions (1:1):

  • Up to 48 hours before appointment: Free cancellation or rescheduling

  • 24-48 hours before appointment: 50% of costs charged

  • Less than 24 hours before appointment or no-show: 100% of costs charged

Workshops and Group Courses:

  • Up to 14 days before start: Free cancellation, full refund

  • 7-14 days before start: 50% refund

  • Less than 7 days before start: No refund

  • Transfer to another person possible upon consultation

Space Rental:

  • Up to 30 days before date: Refund minus CHF 50 processing fee

  • 14-30 days before date: 50% refund

  • Less than 14 days before date: No refund

5.2 Cancellation by The Heart Collective

We reserve the right to cancel appointments or events:

  • Due to force majeure, provider illness, or unforeseen circumstances

  • Due to insufficient participants (for group offerings)

  • For other important reasons

In this case, you will receive a full refund of payments already made. No further claims exist.

6. Code of Conduct and House Rules

6.1 Respectful Treatment

In our premises we expect:

  • Respectful treatment of all present

  • Confidentiality regarding personal information of other participants

  • Punctual arrival at agreed appointments

  • Appropriate, clean clothing

6.2 Prohibited Actions

Prohibited are:

  • Consumption of alcohol and illegal substances

  • Smoking in indoor areas

  • Disruption of other participants or ongoing sessions

  • Discrimination, harassment, or violent behavior of any kind

  • Unauthorized photo or video recordings

6.3 Right of Admission

We reserve the right to exclude persons who violate these rules from further participation. In this case, there is no right to a refund.

7. Liability

7.1 Limitation of Liability

We are only liable for damages based on intentional or grossly negligent behavior by us or our agents.

Liability for slight negligence is excluded to the extent legally permissible.

7.2 Personal Items

We assume no liability for personal items brought along. This also applies to valuables.

7.3 Health Risks

By booking, you confirm that you:

  • Are physically and mentally able to participate in the booked service

  • Have informed us about relevant health limitations, allergies, or medication use

  • In case of pregnancy, mental illness, or serious chronic diseases, have consulted with a doctor

7.4 No Guarantee of Success

We cannot guarantee specific results or healing success. The effect of our offerings varies individually.

8. Confidentiality

8.1 Confidentiality

All personal information shared in sessions or ceremonies is treated confidentially. We are committed to secrecy.

8.2 Exceptions

Confidentiality does not apply:

  • With your explicit consent

  • In case of legal reporting obligation (e.g., danger to life and limb)

  • To enforce legal claims

9. Copyright and Intellectual Property

9.1 Protected Content

All content on our website and in our materials (texts, images, graphics, logos, videos) is protected by copyright. Use is only permitted with our explicit written permission.

9.2 Use of Recordings

Photo and video recordings during events are only permitted with explicit consent of all present and our approval.

10. Data Protection

Processing of personal data is carried out according to our Privacy Policy, which you can find on our website: [Link to Privacy Policy]

11. Changes to Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. The current version is available on our website. Existing customers will be informed by email of significant changes.

12. Severability Clause

Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision is deemed replaced by a valid one that comes closest to the economic purpose of the invalid provision.

13. Applicable Law and Jurisdiction

13.1 Applicable Law

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

13.2 Jurisdiction

The exclusive place of jurisdiction for all disputes arising from or in connection with this contractual relationship is Zurich, Switzerland, to the extent legally permissible.

14. Contact

For questions about these Terms and Conditions, please contact us:

The Heart Collective
Lessingstrasse 13
8002 Zurich
Switzerland
Email: info@theheartcollective.ch